Privacy Policy

To begin with, we are taking your privacy very seriously and we appreciate your trust and interest in booking your stay at our property.

We will try to explain in a clean and understandable manner how your data is treated.

On Vistasuitesvarna.com, we provide information about our rental property, and contacts for making a reservation or sending your questions to us.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you will know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes.

At this point, we have to note that should you disagree with this Privacy Statement, you should not use our services. If you agree with our Privacy Statement, then you are welcome to book your stay in Varna with us.


What kind of personal data does Vistasuitesvarna.com collect?

In order to proceed with your booking, there is certain information we would need. This is your name, email address, telephone number. If you have special booking requests, you may want to submit these to us. We may as well collect information from your computer, phone, tablet or other device you are using to access our website. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. Here is a more in-depth look at the information we collect:

 Personal data you give to us.

Vistasuitesvarna.com collects and uses information, which you provide to us. When you make a booking, you are asked (as a minimum) for your name and email address. In certain cases, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as parking availability) you might have for your trip.

 Personal data you give us about others.

Of course, you might not be booking your stay just for yourself. You may be travelling with other guests whose details you provide as part of the booking process, or you may make a booking on behalf of someone else. We have to point out that it is your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how Vistasuitesvarna.com uses their information (as described in this Privacy Statement).

 Personal data we collect automatically.

Even if you do not end up making a booking, when you visit our websites, we may automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We may also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we may collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity.


Why does Vistasuitesvarna.com collect and use your personal data?

The main reason we ask you for personal details is to help us process your inquiry and to book your stay at the rental property. We also use your personal data to contact you in connection with your booking.

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

A. Booking your stay: First, we use your personal data to complete and administer your online booking request.

B. Customer service: Sharing your relevant details, allows us to respond when you need us – including responding to any questions you might have about your stay at Vista Suites

C. Communicating with you: There may be other times when we get in touch, including by email, post, phone or by texting you. Which method we choose depends on the contact information you have previously shared with us. There could be a number of reasons for this, including:

  1. Responding to and handling any requests you have made.
  2. If you have not finalized a booking, we can contact you with a reminder to continue with your reservation.
  3. When you use our services, we can send you a questionnaire or invite you to provide a review about your experience with Vistasuitesvarna.com
  4. We also send you other material related to your booking, such as how to contact Vistasuitesvarna.com if you need assistance, and information that we feel might be useful to you in planning or getting the best out of your trip. We may also send you material related to upcoming reservations or a summary of previous reservations you made through Vistasuitesvarna.com.
  5. Even if you do not have an upcoming booking, we may need to send you other administrative messages, which may include security alerts.

D. Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but may also be used for testing purposes, troubleshooting and to improve the functionality and quality of our online booking service. The main goal here is to optimize and customize our website to your needs, making it easier and more enjoyable to use.

E. Guest reviews and other destination-related information: During and after your stay with us, you may be invited to submit a review. We can also enable guests travelling with you or on whose behalf you have booked to provide a review.

F. Call monitoring: When you make calls to our customer service team at Vistasuitesvarna.com, our customer service staff may still ask for authentication, which ensures that your reservation details are kept confidential.

G. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, your fellow travellers and Vistasuitesvarna.com business partners, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to stop certain reservations or put on hold reservations until we have finished our assessment.

H. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the Vistasuitesvarna.com online service or to comply with lawful requests from law enforcement.

Providing your personal data to Vistasuitesvarna.com is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your booking if we do not collect your name and contact details.

To process your personal data as described above, we rely on the following legal bases:

In view of purpose A and B, Vistasuitesvarna.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your booking. If the required personal data is not provided, Vistasuitesvarna.com cannot finalize the booking, nor can we provide customer service.

In view of purposes C to G, Vistasuitesvarna.com relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve Vistasuitesvarna.com’s or a third party’s legitimate interest, Vistasuitesvarna.com will always balance your rights and interests in the protection of your personal data against Vistasuitesvarna.com’s rights and interests or those of the third party.

For purposes H, Vistasuitesvarna.com relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, Vistasuitesvarna.com will obtain your consent prior to processing your personal data for direct marketing purposes.

If you wish to object to the processing, set out under C to K please contact [email protected].


How does Vistasuitesvarna.com share your data with third parties?

There are different parties integrated into the Vistasuitesvarna.com online service in various ways and for various reasons. There are also other parties, which can receive some of your data, which are parties that we involve to provide you with the Vistasuitesvarna.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data.

Circumstances, in which we will share your personal data with third parties:

  1. In order to support the use of the Vistasuitesvarna.com services, your details may be shared with partners of Vistasuitesvarna.com, which act as service providers for Vistasuitesvarna.com, including in relation to customer support services.
  2. Third-party service providers: We use service providers to store and process your personal data on our behalf, such as booking management platform Tokeet.com and Gmail. Third party service providers are bound by their own Privacy Statements and are not allowed to use your personal data for other purposes than instructed by Vistasuitesvarna.com.
  3. Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection.


How does Vistasuitesvarna.com process communications that you and may send via Vistasuitesvarna.com?

Vistasuitesvarna.com offers you various means (email, online contact forms, telephone) to communicate about your booking. This allows you to contact Vistasuitesvarna.com with questions about your booking.

Vistasuitesvarna.com may use automated systems to review, scan, and analyse communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, Vistasuitesvarna.com, or others.

Your messages to us, personal information and subsequent bookings are stored and processed on a specialized external booking platform – Tokeet.com. Therefore, most email messages from Vistasuitesvarna.com will be sent from a “tokeet.com” or “tokeetmail.com” domain. Tokeet.com owns the data storage, databases and all rights to the application, however Vistasuitesvarna.com owns all rights to your data. For peace of mind, you can read their privacy statement here: Tokeet.com Privacy Statement. Certain communications will go through Vistasuitesvarna.com email addresses, which are Google’s Gmail based. You can read Google privacy policy here: Google Privacy Policy.


What security and retention procedures does Vistasuitesvarna.com put in place to safeguard your personal data?

We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process. No personal data is stored directly on Vistasuitesvarna.com servers. Third party service providers, such as hosting, email and booking management platforms, are bound by their own Privacy Statements and are not allowed to use your personal data for other purposes than instructed by Vistasuitesvarna.com.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about the retention period for any personal data we process about you, please contact [email protected].


How does Vistasuitesvarna.com treat personal data of children?

The services offered by Vistasuitesvarna.com are not directed at guests under 18 years old. For guests younger than 18 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), Vistasuitesvarna.com may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.


How can you control the personal data you have given to Vistasuitesvarna.com?

 We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. you can ask us for a copy of the personal data we hold about you;
  2. you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself;
  3. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  4. in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to, or inaccuracies of your personal data, by contacting us.

If you have a request or a complaint in regards to this Privacy Statement, or wish to exercise any of your rights, please contact us at [email protected].

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at [email protected].


Who is responsible for the processing of personal data via Vistasuitesvarna.com and how to contact us?

Vistasuitesvarna.com administrator controls the processing of personal data as described in this Privacy Statement. Vistasuitesvarna.com is owned by the property owners.

If you have any questions about your reservation, this Privacy Statement or about our processing of your personal data, please contact our administrator via [email protected] and we will get right back to you.


Cookies

Whenever you use our website, cookies and other tracking technologies can be used in various ways, such as making the Vistasuitesvarna.com website work, to analyse traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used, please read more here: www.allaboutcookies.org

Google Analytics

When someone visits Vistasuitesvarna.com, a Google Analytics tracking code automatically uses anonymous identifiers to collect data using browser cookies. You can find more about how Google uses that here: How Google uses information from sites.  In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to look up: “Google Analytics Opt-out Browser Add-on (only for desktop). “

Facebook Pixel

Facebook Business Tools such as Facebook Pixel are implemented on Vistasuitesvarna.com and are used for collection of data for analytical and advertising purposes. You can find more about how Facebook uses that here: How Facebook uses information from sites & How Facebook uses cookies.

If you have any questions about this Cookie Statement, please send an email to [email protected]. Our Privacy Statement may be amended from time to time, so visit this page regularly to remain updated.